DINSA is one of the first companies in our country to coin the concept of service that allows, in an integrated and personalised manner, a more efficient IT environment for companies and professionals.
It encompasses everything from assets procurement to their technological renewal, including all the lifecycle services associated to products and users, such as:
- Procurement, provision and implementation.
- Help desk system (phone support and remote support service).
- Maintenance service and site support.
- Hourly and daily basis professional services.
- Presence training and e-learning.
- Management of requests (applications, budgets,…). Inventory (hardware, software and licences, reports,…).
- Waste treatment.
- Funding of all the projects.
Prominent among the most significant advantages are:
- Increase of processes efficiency.
- Skills management.
- Control, evaluation and improvement of service standards (NSA).
- Continuous improvement plan to staff, equipment, users and processes.
- Improvement in budget planning.
- Incorporation and withdrawal of new service components (modular service).